In the event of an accident


 

IF YOU NEED ASSISTANCE


Assistance 24/24 : +33 04 37 28 83 49

In case of emergency, it is essential that you contact IMMEDIATELY the local emergency services for any problems that fall within their scope.

To enable us to assist you, we recommend that you prepare your call.

We will ask you for the following information:

your name(s) and forename(s),
your exact location, the address and telephone number where you can be contacted,
your contract number: 7.906.083

You must:

call us without delay on telephone n°: 04 37 28 83 49 (from abroad 00 33 4 37 28 83 49),
facsimile: 01 55 69 39 26 (00 33 1 55 69 39 26 from abroad).
obtain our prior agreement before taking any initiative or committing to any expenditure,
conform to our recommended solutions,
provide us with all the details of your contract,
provide us with all the original documentary evidence of expenses being claimed.

We reserve the right to request the necessary documentary evidence (death certificate, proof of residence, certificat de vie marital (certificate proving you are living as a couple), proof of expenditure, etc.) relevant to any request for assistance.

TO PASS ON URGENT MESSAGES (FROM ABROAD ONLY):

The Company will pass on your messages if you are unable to contact somebody in your country of domicile. Messages will be passed on on the sole responsibility of the writer who must be identified.


If you wish to make a claim


Download the claim form

Within 5 working days from the moment you become aware of the accident/event, you or any person acting in your name must complete and sign the declaration form

and forward it to:

MAPFRE ASSISTANCE L’EUROPEENNE D’Assurances Voyages

SERVICE SINISTRE
31-33 Rue de la Baume
75008 PARIS

France
sinistres@mapfre.com



YoUr CLAIM FORM MUST BE ACCOMPANIED BY THE FOLLOWING ITEMS:

a medical certificate,
any witness statements establishing the facts and gravity of the accident.


During the course of your treatment you must allow the case doctor appointed by the Company free access to your medical notes to enable them to assess the consequences of the Accident.
In the event of a disagreement over the causes or the consequences of the Accident, the Company will submit the dispute to two experts, one chosen by you or your successors and the other by the company, subject to our respective rights.
In the event of differing opinions, a third expert will be named, either by common agreement or by a judge (in UK County Court judge) in your place of residence.